CODE OF CONDUCT
Amended and
adopted
1.
This
“Code of Conduct” is an undertaking by each Member of the Waterproofing and
Roofing Association to strive for greater uniformity and discipline in the
Waterproofing and Roofing Industry.
2.
To
promote, to support, to protect and to further the common interests of Clients,
Specifying Authorities, Manufacturers, Contractors and Suppliers, for various
types of flat or other roof waterproofing systems, materials and methods.
3.
To
promote good business practice:
Openly
display integrity so as to restore respect for and confidence in all roof
waterproofing systems.
4.
To
specify and/or use only “Listed” specifications on New/Renewal contracts.
5.
To
specify and/or carry out any New/Renewal contract in accordance with:
5.1
WARAC
specifications and procedures (as published from time to time)
5.2
SABS
021 Code of Practice
5.3
Manufacturer’s
Instructions
5.4
Where
there is any deviation from 5.1 to 5.3 above, consult and concur with the
Manufacturer/Supplier.
6.
Differentiate
between the following and also include on “Tender Form”:
6.1
New/Renewal
work – approved
specification – complying with 5.1, carried out in accordance with 5.3 above,
and carrying or capable of carrying the Guarantee as “listed”.
6.2
Repair
only – where any
material, system or procedure may be adopted – carrying a maximum Guarantee of
12 (twelve) months.
6.3
Maintenance – where any materials (other than a
“listed” specification) may be used.
If on
own previously executed works, where a valid written guarantee exists, and
where the unexpired portion of the guarantee exceeds 3 (three) years, a maximum
guarantee of three years may be issued.
7.
Differentiate
between the following:
7.1
Guarantee
– a specific period guarantee issued in writing as part of the Contract between
the Waterproofing or Roofing Contractor and the Client.
The
Guarantee is a warranty against leakage as a result of defective material
and/or workmanship and not an undertaking to cure to prevent leakage.
7.2
Life
Expectancy – under local conditions – based on experience and past performance.
8.
Undertake
to establish by means of a verbal enquiry to the client whether there is a
valid guarantee prior to submitting a quotation on Renewal Works. Ensure that the prospective client is aware
of this. Eliminate negative selling
generally but specifically the following:
8.1
Derogatory
comments or remarks about any WARAC Member or its Products or Systems.
8.2
Misrepresentation
by any means, either intentionally or in ignorance, including the use of
photographs.
8.3
Look to
our intention. Would we be willing or
able to substantiate our claim in the presence of a representative from the
“offended” company.
9.
Refrain
from making any direct approach to the specifying authority or Employer of any
WARAC member with a view to changing the specification after an official order
has been placed with such WARAC member.
Should the occurrence of the above arise during the normal course of
business, the first and every reasonable opportunity is to be given that Member
(whose original contract it is) to undertake the new changed specification.
10.
Investigate
carefully and thoroughly when submitting a report on the condition of an
existing roof – consider before proposing to “cover over” or “rip up” an easily
repairable roof. Others will be
submitting proposals which may be at great variance, thus causing unnecessary
confusion.
11.
Remedy – should any WARAC member learn of any
deviation from or offence against the foregoing, he may, in the general
interest of WARAC, lodge a “complaint” against the member concerned in writing
with any member of the Management Committee, who will raise the matter at next
Management Committee meeting. The WARAC
Management Committee will report the complaint to and request a written reply
from the “offending” member. Should the
“Plaintiff” so further request, the matter may be raised at the following
General Meeting where a proposal of “censure” will be voted upon.